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Businiess name:
Westgate Pet & Bird Hospital
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Review by:
citysearch c.
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Review content:
I must admit, I had my doubts when my wife told me we were going to change to this vet. I saw the nice location of their office what with all of the parking available and a reasonable new building and I just knew that their overhead costs would be reflected in my billing. See, medical and veterinarian care specialists have developed this attitude that "spare no expense" should apply to more than life threatening conditions. Things like teeth cleaning and simple checkups should be exorbitantly high priced because customers will pay to be sure that their animal is getting the best treatment. Now up until today, I had not dealt directly with this office as my wife usually takes care of this area. After today, I won't deal with them, ever again. We had an estimate done for services to our animals about two weeks ago. The estimate was printed out and I brought that with me upon dropping the animals off. I was told by the technician that the estimate was "probably no good" and then got to sit there for 20 minutes while he came up with a new estimate which, of course, was higher than the original. These people even have a "permission slip" asking what dollar amount you are comfortable overshooting your estimate by. Good thing I put $50.00 there because I received a phone call stating that the estimate had DOUBLED less than 2 hours after dropping off my animals. Apparently, there are different levels of service involved with certain procedures and the vet decided that my animal needed a higher level of service. I graciously declined and asked that the vet perform the service orginally agreed to. I was told that they would need to check to see if that was OK!! OK?! When I told them I'd come get the animal immediately, I was told that they would give me a call right back. When they did call, it was as if everything was forgotten. So, I guess they get a lot of customers with the old bait and switch here. If this happens to you, stay strong and let them know who is in charge.
Pros: Good Parking (as if that should have anything to do with animal health)
Cons: Price, Business Practices, Preparation for Appointments
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