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Westgate Pet & Bird Hospital - 44 Reviews - 4534 West Gate Blvd Ste 100, Austin, TX - Veterinary Services Reviews - Phone (512) 774-6849

Westgate Pet & Bird Hospital

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4534 West Gate Blvd Ste 100 (at S Lamar Boulevard)
Austin, TX 78745
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(512) 774-6849
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Westgate Pet & Bird Hospital - Austin, TX
Westgate Pet & Bird Hospital - Austin, TX
Westgate Pet & Bird Hospital - Austin, TX
Westgate Pet & Bird Hospital - Austin, TX
Westgate Pet & Bird Hospital - Austin, TX
Westgate Pet & Bird Hospital - Austin, TX
Westgate Pet & Bird Hospital - Austin, TX
Westgate Pet & Bird Hospital - Austin, TX
Westgate Pet & Bird Hospital - Austin, TX
Westgate Pet & Bird Hospital - Austin, TX
Westgate Pet & Bird Hospital - Austin, TX
Westgate Pet & Bird Hospital - Austin, TX
Westgate Pet & Bird Hospital - Austin, TX
Westgate Pet & Bird Hospital - Austin, TX

Reviews

( 22 )
( 5 )
( 1 )
( 4 )
( 12 )

Best

Nicest staff, best affordable boarding.

Worst

I must admit, I had my doubts when my wife told me we were going to change to this vet. I saw the nice location of their office what with all of the parking available and a reason...

very sad pet owner 11/17/2011

My dog was fostered at a foster home who uses this vet, Dr. Davis. I get that when a dog is fostered at a home, I am basically surrendering my dog. It was the toughest decision ever having to put my little guy in a foster home but I was unable to take him to my new place. However, I kept in touch with my dog's foster mom who is a wonderful person, which I do not doubt whatsoever at all. After, four days of being in his foster mom's care, she took him to Dr. Davis to get a check up. Dr. Davis apparently diagnosed him with cushing's disease which I do not doubt that he had. That day little did my dog knew was going to be his last day of life. That night I called my dog's foster mom to check up on him and I found out he was put down a couple of hours before. Of course, that night was like a black cloudy day for me. I could not believe my dog of 13 years has left me. So, I called and spoke to Dr. Davis the next morning. She was very insensitive and inconsiderate about the death of more

October 3, 2011 jw says.... 10/3/2011

Nicest staff, best affordable boarding. more

Dr. Ginger Davis, Compassionate and Caring 4/21/2011

Dr. Davis is considerate, compassionate, professional, and knowledgeable. She helped me through an ordeal with my beloved German Shepherd, and at another time for my 21 year old cat, and I can't say how much I appreciate what she did. She took extra time from a busy schedule to give my dog extra special attention, and she was even accessible to me during non-work hours. She took the time to call, on two separate occasions months apart, to check to make sure everything was all right. She did this after her work day, both times. You'll not get any better special care and expertise than with Dr. Davis at West Gate. more

I have never been happier 10/29/2010

I have been to other vet practices and I must say, I will NEVER go anywhere else. Westgate Pet & Bird cares about you and your pet. I have been with Westgate for several years now and they have held my hand through the first months of a new puppy, to the loss of our family cat. more

I have never been happier 10/28/2010

I have been to other vet practices and I must say, I will NEVER go anywhere else. Westgate Pet & Bird cares about you and your pet. I have been with Westgate for several years now and they have held my hand through the first months of a new puppy, to the loss of our family cat. The staff is always friendly and they know my face, if not my name. The doctors I have seen have always been very helpful in explaining (in language I understand) what type of treatment my pet needed and ALL the different options, both positive and negatives. Westgate is just like my child's pediatrician...I know if I had a question or emergency, they would be there for me and my pet. more

after 10 years 6/7/2010

I've been going to Westgate Pet & Bird since 2002 when I moved to south austin. They were recommended by my previous vet as one of the best in town for all around dog care and I could not be happier with the care they have provided over the years. Pros: Awesome Docs & Techs, Proximity to Emergency Clinic Cons: Sometimes long waits, probably not the cheapest in town more

after 10 years 6/6/2010

I've been going to Westgate Pet & Bird since 2002 when I moved to south austin. They were recommended by my previous vet as one of the best in town for all around dog care and I could not be happier with the care they have provided over the years. I have seen every Westgate vet and most technicians over the years as they have helped my two Blue Heelers through routine checkups and routine and emergency treatment for everything from fleas, dog bites, epilepsy, blindness, cancer, ACL surgeries, collapsed lung, cushings, ingesting various weird things and some stuff I can't even remember. What I will always remember is that this clinic always treat my dearest pets and I with respect when it came to their care. Sometimes I have had to wait while animals with more pressing medical conditions were cared for or owners were consoled about the loss of their dearest pet . I am not bothered by this and rather think it speaks volumes for dedication and compassion. Several of my friends that go there now after my recommendation say they do pay more for some services but find them to be worth it. The front desk has always priced matched products if I found them elsewhere. I don't have a problem with the fact that they are still a business and must be profitable to continue to provide the wonderful service they do. In particular I would be remiss if I didn't mention Dr. Ginger Davis and Vet Tech Jenn Delvecchio. While all of the doctors and staff have been wonderful over the years, these two incredible people continually go above and beyond what I could ever expect as my two dogs have aged. Dr. Davis' approach to pain management, willingness to listen to my observations and concerns and come up solutions to allow two very old dogs (15&16 yrs) live comfortable and active lives. When the time came to put one of my dear pets to sleep, again Dr. Davis was there with good sound advice and true sympathy both for me and my pet. As my other dog now requires biweekly adequan injections as it's simply no longer practical to transport them this often Jenn was quick to offer her services and make house calls after work and on weekends. Over the years most of my friends have switched to Dr. Davis and the folks at Westgate Pet and Bird at my recommendation and all are happy they did. I recognize selecting a vet and clinic is a personal thing and no one shoe fits all but for me Dr. Davis and the folks at Westgate have been awesome! Pros: Awesome Docs & Techs, Proximity to Emergency Clinic Cons: Sometimes long waits, probably not the cheapest in town more

Westgate Pet & Bird Hospital 6/3/2010

Please note that the 4 stars they presently get DO NOT REFLECT THE LAST 2YEARS, most of their good star ratings were before 2008. I can not review before 2008 though I can rate for the last 2 years. Pros: Nice Staff Cons: Bungling, VERY EXPENSIVE more

Westgate Pet & Bird Hospital 6/2/2010

Please note that the 4 stars they presently get DO NOT REFLECT THE LAST 2YEARS, most of their good star ratings were before 2008. I can not review before 2008 though I can rate for the last 2 years. 1. They charge top $ for over the counter and prescription medications. 2. Pet care bills 2.5 times more expensive than the previous vet. 3. Make sure you have a good 2 hours or more as you wait forever, you would expect paying top $ you would at least be seen within 20 minutes of your appointment. I'm looking for another vet, references greatly received. Pros: Nice Staff Cons: Bungling, VERY EXPENSIVE more

The BEST care for your pets!!! 5/24/2010

In regards to the previous comment... Pros: Friendly, reasonable costs, EXCELLENT Doctors! Cons: None more

The BEST care for your pets!!! 5/23/2010

In regards to the previous comment... So, the fact that they brought you an estimate is proof that all they care about is money? To me, that sounds like a good business, especially since a majority of pet owners don't have pet insurance. Would you rather have had them run up a $1000 bill before talking to you about how much treatment was going to cost? From what I understand about the parvo virus, it can be deadly, despite treatment, but it also a disease that easily preventable with proper vaccinations! Just because you are angry and upset with yourself, doesn't give you the right to slander an awesome business like Westgate Pet and Bird Hospital. Seriously, look at past reviews. I myself, have taken ALL of my pets here for years and have always been more than pleased with their services. They have 3 absolutely wonderful doctors on staff that I trust to take care of all my pet's needs at anytime. Pros: Friendly, reasonable costs, EXCELLENT Doctors! Cons: None more

reply review 5/21/2010

yes the fact that they brought me an estimate does show they only care about the money. i dont know how you feel about your dogs,but my dogs are members of my family. i rather they ring me up a bill of 2000-2500$ (which is what i was quoted) over my dogs life. Parvo IS a deadly virus, and my dog DID have her vaccinations. which is why the staff was so shocked at the fact she was still positive. I am angry at the fact they took hrs before any type of treatment was administered to my dog. time which could of helped save her life.i feel my review was reasonable and i stick by my review 100%. not only will i not bring my dogs there ever again, but i will NEVER recommend the westgate pet & bird hospital to anyone else. fortunately for me i speak to a lot of clients in my line of work. I LOVE MY DOGS, when it comes to their life money is not a problem. once again i dont know how you feel about your dogs, but i feel sorry for them because i get the impression YOU rather SAVE A BUCK than to SAVE A LIFE. Pros: close to home Cons: poor service, and communication more

reply review 5/20/2010

yes the fact that they brought me an estimate does show they only care about the money. i dont know how you feel about your dogs,but my dogs are members of my family. i rather they ring me up a bill of 2000-2500$ (which is what i was quoted) over my dogs life. Parvo IS a deadly virus, and my dog DID have her vaccinations. which is why the staff was so shocked at the fact she was still positive. I am angry at the fact they took hrs before any type of treatment was administered to my dog. time which could of helped save her life.i feel my review was reasonable and i stick by my review 100%. not only will i not bring my dogs there ever again, but i will NEVER recommend the westgate pet & bird hospital to anyone else. fortunately for me i speak to a lot of clients in my line of work. I LOVE MY DOGS, when it comes to their life money is not a problem. once again i dont know how you feel about your dogs, but i feel sorry for them because i get the impression YOU rather SAVE A BUCK than to SAVE A LIFE. Pros: close to home Cons: poor service, and communication more

Pet Birds 9/7/2009

I am curious as to the name of the hospital.....Westgate Pet and Bird Hospital, it sounds as though birds are not "pets" but creatures in need of hospital care. Pros: not sure Cons: name of the facility more

Pet Birds 9/6/2009

I am curious as to the name of the hospital.....Westgate Pet and Bird Hospital, it sounds as though birds are not "pets" but creatures in need of hospital care. This is a big turn-off to me. My bird is my pet and wish for him to be referred to as such. BIG, BIG PROBLEM AS FOR A I AM CONCERNED. Also noted that none of the comments seemed to come from bird owners. Pros: not sure Cons: name of the facility more

Westgate Pet & Bird Hospital is the BEST! 7/13/2009

I have been taking my pets here for a couple of years now. My dog has had a few issues and they have always taken EXCELLENT care of her. I found this clinic on the AAHA website. For those that don't know, clinics that belong to the American Animal Hospital Association are held to a higher standard of veterinary care.\r \r The doctors here are VERY thorough, and because of this, they were able to come to a conclusion/diagnosis that other clinics weren't able to make. I have been EXTREMELY happy with the care given here by all the staff. \r \r And yes, sometimes there is a wait due to emergency's that come in, but thinking about this, if it were my pet that was in need of emergency care, I would be very thankful knowing that my pet takes priority in that situation.\r \r THANK YOU WESTGATE PET & BIRD HOSPITAL!! more

Collins 6/4/2009

I love this clinic so much and highly recommend them. They have been caring for my pets since I first moved to Austin. I now live about 40 minutes away, but I still make the drive as I wouldn't dream of changing! The staff is very friendly and Dr. Brandt is very knowledgeable and I know that my pets are getting the best possible care, and I have never felt over sold on services. I have even inquired about additional services and was told that they were not necessary right now! Great facility & great staff! more

The "could care less" clinic. 5/31/2009

Took both my dogs to these folks for years and even had them put down when they got old. Don't ever take your bird to these people. Echols is gone and so is the truly genuine care I thought they felt about my pet. My parrot has had an eye infection for 4 months, I had an appointment a few weeks ago at 3pm, they called and changed it to 3:30pm, no problem, I was there. Sat there with my sick bird for 55 minutes, when the receptionist came out and told me, sorry but the doctor was out making a commercial for something and wouldn't be in. Don't ya think I would have gotten a call later that day, I'm sorry, the next visit is free, can we make it up to you, Oh, how is sick little Julio doing..yada,yada... more

WAY overcharged for less than mediocre care. 4/12/2009

A few years ago we had a plain lump removed from the dogs back. They ordered a ton of unnecessary procedures prior to the surgery which or course we did but hind sight were a complete rip-off. Every since then the dog coughs like a cat with a hairball - this is probably damage from the tube they had down her throat. When we brought her back for it he wanted to do scoping and other stuff that would cost another fortune. The stitches never healed right and she has still a bump on her back from the stitches. NOW, she was bitten by another dog and needed stitches. Just stitches and probably antibiotics to be sure. Yeah, well $700 later with an x-ray and anesthesia and 4 different meds! Next time I will give her scotch and sew it up myself. Outrageous for stitches! Oh, and since I didn't have an appointment I was charged extra!!!! We have been a customer for over 3 years!!! Not anymore! more

this is a very good place to take rptiles 11/26/2008

Since it is next to impossible to get a reptile treated by most vets, I definately recommend these vets for their knowledge of reptile health. I have taken my iguana and uromastyx to this vet and they were well treated. The price was however, not cheap. more
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Quality Care by Caring People

Owner Message

  • At the Westgate Pet & Bird Hospital in Austin our veterinarians are committed to the highest quality healthcare possible for your pet and the most caring and considerate treatment of their owners.

    Westgate Pet & Bird Hospital offers a wide variety of professional pet care services aimed at improving the quality of life for your pet. Our staff offers the highest quality preventative and therapeutic medicines.

    From wellness and prevention, diagnostic services and therapeutic pet care services, we strive to give the best care possible to your pet. We also offer exotic pet healthcare services and have earned a national reputation for taking care a wide variety of pet species.

    In the event of an emergency during normal office hours please call ahead if possible and proceed directly to Westgate Pet & Bird Hospital.

Editorial

  • For all your pet care needs, Westgate Pet & Bird Hospital can help your pet maintain a healthy life.

  • 10/11/2006 Provided by Citysearch

Additional information

  • Hours:

    M-F 7:00 a.m. to 7:00 p.m. Sat 8:00 a.m. to 2:00 p.m. Closed on Sundays
  • Payments:

    American Express, Discover, Master Card, Visa
  • Neighborhoods:

    Westgate
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