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Businiess name:
Drain & Air Rescue
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Review by:
citysearch c.
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Review content:
Have been with DAAR since September 2009. After an intial diagnostic exam they recommended their maintenance plan to avoid future problems. Sounded good so we did it. The many technicians that have been out all seemed knowledgeable about what they were doing and all very very professional. I am becoming agitated with them because each time they visit a "different" technician arrives and performs what he is supposed to perform (I guess). Each one will comment on what the other tech did or didn't do. In Dec 2009 we had no heat and a tech came out. We had a dirty flame sensor. Well I would have expected that they would have checked that two months earlier when they did the fall tune-up. I called the company and told them how I felt. We were still charged $60. (what happened to preventive maintenance, which was the purpose of the "plan"). In Mar 2010, another tune-up. This time they found a small leak in the condenser coil. Over $4,000 later we had a new condenser sitting in the yard. Sep 2010 was an Energy Audit. Made recommendations to bring the gas line piping up to code. We chose not to do it at the time. Now Nov 2010 we had the fall tune-up. Another problem! We had a gas leak around the R8 valve. The tech could NOT SHUT THE GAS OFF BECAUSE THE VALVE WAS SO RUSTED. No one said anything about this valve prior to today! Also had to replace a capacitor which was said to not be working properly. This same capacitor was tested in Oct 2009 and was said to be o.k. I was told that this capacitor, if not replaced, could cause the motor to seize ($800) as opposed to $179 for the capacitor. I am also interested in how they figure the charge for the parts. One tech charges one amount and another tech tells you a different amount. Isn't there a standard price list for parts? Each time they come out to do their maintenance check it costs us hundreds of dollars. Maybe we should just cancel the plan and pay for the repairs that happen because their preventive maintenance hasn't helped us with our furnace problems. It's only cost us money every three months plus the cost of repairs.
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