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Businiess name:
Consolidated Communications
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Review by:
Guest
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Review content:
Recently moved to katy and looked at different providers. Decided to go with consolidated com b/c it was 1 of 2 cable providers that could service my area (excluding satellite). I signed up for the internet & cable on a promotion for <$90. Here's the reasons it's bad:
1) customer services
They don't tell you upfront but they charge a trip fee of $90/hr for any service. In my case my Internet wasn't working properly and need to be changed to another room. Trip charge. I wanted an additional cable box inanother room. Trip charge. I want to be able to change boxes between rooms. Trip charge. Basically they told me its anytime I need something done in the house. Never had that with any other provider.
2) cable service is a downgrade from anything out there. Not very user friendly. DVR is horrible. Limited onDemand. The feed sometimes is horrible causing the cable channels to have a green hue. I would call to check it out, but afraid they would charge a trip charge. Way to run a company with customers afraid to contact for any type of service since it will require a charge. I don't know of any other cable provider that does this.
3)non responsive sales/customer service. Good luck trying to reach them or getting a response from them. The sales person a week after I signed up couldn't even return a call. Her name is desirae. The customer is never right with them from my experience.
I wouldn't recommend. It may be cheaper in the front end, but it'll cost you.
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