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Businiess name:
Houston Garden Center
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Review by:
Guest
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Review content:
I am a mature customer who was using coupons before it became the thing to do. I had four saved ads to the HGC with coupons. When I stopped in at HGC to purchase plants on 04/21/12, I realized that they all had expired on the 17th. I made my selection anyway and asked when I checked out if they would take the coupon (something other stores have done for years if you ask); I was rudely told "no"!
I then asked if a new ad with an extended experation date would come out on Sunday? Again, I was rudely told "no"! I then asked if a new ad did come out on Sunday; could I bring the receipt back for an adjustment to my bill? I was abruptly told "no"! This last time the sales person gave me a look to indicate that he was done with me and my questions.
On Sunday (4/22/12) a new ad came out in the newspaper for HGC with coupons that don't expire until April 24th.
I have worked in retail for a number of years as a manager. The customer is not always right but the customer is always the customer. I was treated rudely and with total disrespect. HGC should spend more money on hiring better employees and training the current ones verses running useless ads and television commercials where they promote their business but want provide contact information on their web-site.
What are they hiding from...their POOR Customer Service, perhaps.
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