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Businiess name:
Emerge Spa & Salon
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Review by:
citysearch c.
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Review content:
I purchased a facial for my girlfriend and really wanted to get her something nice. Emerge was everything it promised, sort of. The facial was for an hour and a half and she had a wonderful experience. I must admit, she looked fantastic afterwards. That is the good part.
The facial cost $150. But, that really wasn't the bad part. I was told how much it cost on the phone and I was comfortable spending that amount. When my girlfriend was done with her facial she was really pressured into buying some very expensive product. She felt uncomfortable, but said she would consider it. She never once signed anything nor took the products, but my card was charged an additional $144. So, now I have a $294 facial. Additionally, my girlfriend had a new Channel Sunglasses stolen out of her locker (she may or may not have locked it, I don't blame Emerge directly for this). The sunglasses cost $350. Now the facial is up to $644. It was really great facial...I called Emerge and I am waiting for them to contact me to refund my additional $144 in purchases. I have already stopped by once and was told that no one there could help me and that a manager would call me. No one has called. I just called again and was assured that someone would call me. I am still waiting. I highly recommend this spa if you are really wealthy.
Pros: Quality job
Cons: Hidden costs
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