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Businiess name:
Ravenna Urban Italian Restaurant
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Review by:
citysearch c.
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Review content:
This review is not focusing on the food quality, but rather the customer service. My wife and a group of friends ate here nearly 6 weeks ago. While reconciling our monthly bank statement, we noticed we had been overcharged by $2....taken out as a "tip". The bill already had an 18% automatice gratuity applied, and some of the ladies actually left more "cash" on the table when they left. Rather the $2 was intentional or accidental, we'll never know the truth. However the problem is that we have called (my wife 3 time, myself twice) requesting them to take care of this issue. $2 is not going to break our bank, but it's the principle of taking care of customers and making things right when you mess up....which the management of Ravenna has failed to do, even after 5 calls. They have given us so many run-around answers, it's like a child caught stealing bubblegum and trying their best to get out of it. They have asked for the last 4 digits of our card, which we gave them. They have asked for our address, which we gave them. They have even asked for both of them multiple times. I asked the manager if he just threw our info in the trash the last 2 times we've given it to them...obviously since we have not been compensated properly. I would encourage everyone to double check their bank statements carefully, because they could possibly be doing this to severaly hundreds of people each and every day. The food may be grrrrrrrrrrrreat! but the lack of integrity and character from leadership will prevent my family and friends from ever returning!
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