Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Oasis Day Spa
|
|
Review by:
citysearch c.
|
|
Review content:
My wife finally had a chance to use a gift certificate from Oasis day spa near Park Ave. To make a long story short, she was not happy with her massage and even asked the masseur (male massage therapist) to slow down three times to no avail. She works really long hours and desperately needed to relax. In addition, she mentioned that Oasis (at least this location) does not have a Sauna, Steam room or other amenities that typically add a tremendous value to the whole experience of a massage. I could sit here and name the massage therapist but I am not going to do that. He could have been having a bad day and I'm willing to give him the benefit of the doubt.
As for the management of Oasis Spa, they have absolutely lost any hope for future business from my family. The day after her massage I called to give Oasis Spa some feedback. I figured any business would be happy to hear feedback from their customers. Not true. The first time I called they told me that the massage manager Bruce Bolt was too busy to speak with me and that he would call me back. A couple days go by and he does not return my call. So, I call back and speak with one of the shift managers. She is nice and tells me again that he will be in Thursday and will call me back. Again, no call.
Finally this morning they call back to tell me that they spoke with the massage therapist and he said my wife only asked him to slow down once. They implied that since he has been there for 13 years they were taking his word over ours. The fact that he even remembered someone being unhappy is telling enough. They actually suggested that she should have gotten up during the massage and left the room if she wasn't happy. The shift manager basically tells me that they understand that we are unhappy and can offer us a 15% discount at another location. 15% and the manager not even taking the time to call back is insulting. This was a nice gesture, but honestly, if the massage manager himself can't find two minutes to speak with an unhappy customer, than that speaks volumes about the type of spa they are running over there. 15% is a joke considering the poor experience my wife had. Even with a 50% discount and a guarantee of their best therapist I would have had to think about it. Save your money for a better experience elsewhere.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|