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Businiess name:
Century 21 Department Store
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Review by:
citysearch c.
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Review content:
Today was ruined by my experience at this store.
We went to shop at 5:30pm, and stayed until closing. I shopped for over one hour in the shoe dept., finally finding two pair that I really liked. I took them with me to the clothing dept. and tried to pay for them with the clothes I wanted to purchase, just to be told by a very low-class, angry, unprofessional "manager" that I was NOT ALLOWED to purchase them unless the shoes were tagged separately. The boxes each described the shoes perfectly, yet this was not enough to warrant a sale. The manager inappropriately attempted to lecture me on the policy, as if it was posted everywhere and I just didn't see it. But the policies are NOT posted, and I wasted 3 hours at this store and left with nothing. I cannot believe I had to practically beg to be allowed to spend money!!
Dressing room staff treat customers like thieves in a prison, screaming rules every few minutes. While standing at the register waiting, waiting, I turned around to look at some tops hanging inches away from the line. I was then man-handled by a female security guard who told me to stop looking, that I needed to just stand at the register and wait, because it was not fair to the workers who were attempting to then fix the items hanging per their closing duties. No worker was around doing this, instead a group of them was a good 20 feet away, talking and laughing.
The whole experience was so stressful! I can't remember ever being treated so badly by a place where I am spending my money without need. I will NEVER step foot into these stores again. Terribly run business!
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