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Terrible, insane service - Review by Bili G | Fatima's Tux Rentals & Sales

Fatima's Tux Rentals & Sales


Terrible, insane service 3/31/2008

This is the most unbelievable case of poor, insane customer service! My parents went to Ms. Fatima's store to rent a tuxedo for my father for the upcoming reception for our wedding. After receiving reasonable service, my mother also took my husband's parents for alteration of their clothing. Ms. Fatima did not give an estimate for the order before putting pins into the clothing but did so only after pinning the clothes. At that point, my husband advised his parents not to submit the order as we wanted to discuss the price, which we believe was too high. In the evening, we discussed our options and decided to go with another tailor. When we went to Ms. Fatima's store and asked for the clothing so we can place an order somewhere else, Ms. Fatima started to argue with me and my husband, raised her voice significantly, started pointing her fingers at us, and insulting us. As I tried to explain myself in a calm manner, Ms. Fatima would not let me speak and told me "you should just keep your mouth shut!". I didn't want to take such treatment and I went back to the car. Hoping to be given the clothes back (which was our only request), my husband remained behind. Ms. Fatima continued to yell at him, used ethnically-based insults against him, and in the end called the police saying she felt unsafe with my husband in the store! Mind you, my husband is a polite, gentle man who wouldn't even hurt a mosquito. The police came, spoke to all of us, and found the matter to be unfounded and preposterous. They advised we don't do any more business in Ms. Fatima's store. Needless to say, we will never go to this business again, my parents will cancel their order, and we will happily let everyone we know of this unbelievably unpleasant experience. I would caution any customers who consider doing business with Ms. Fatima to be prepared to deal with police if they choose to retrieve their business or express an opinion. more
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