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long time client that left (x4 including three daughters) - Review by Michelle S | Luxe European Salon & Day Spa

Luxe European Salon & Day Spa


long time client that left (x4 including three daughters) 3/21/2008

I rated Charm in Hackensack first as I went from Euro Style/Luxe to Charm, a big change for the BETTER. Longer ride, better service, styling AND THREADING!! What also helps it's less than half the price. I agree with the last two posters. The money that went into the renovations could have been spent on other things, products used, time available for the stylist to blow out your hair or have someone else do conditioning you want and are willing to PAY FOR yet are turned down :| I was so disappointed, what made it difficult was the partial owner's daughter is a friend of my daughters but business is business. I recvd no better service than anyone else due to that and actually overheard them speaking behind others backs including mine (making fun of customers?) Unprofessional and I felt I was one of their better tippers. When you have 3 different people work on you, a shampoo person, your stylist that applies the color, cuts your hair but doesnt blow it out, then a lovely young lady that also went to school with a daughter blow it out but not have the "time" to condition it more than once it's time to leave. Tipping $7 for shampooing $25 for cut and color and another $15 for blowout plus $130+ for cut and color (that went up $10 each time I went to the new, luxurious salon) and I got treated like I owed them something again it was time to say goodbye. At Charm in Hackensack it's simple. Armela is the BEST stylist, colorist and highlight/lowlighter I ever have been to at half the cost. I can take the non stylish decor. I'm not there to sit on white and chocolate leather couches. I want in and out yet it's comfortable to speak to everyone there. The threading another BIG plus at Charm. Yes you wait even with an appt but where else in Bergen County can you have quality threading done especially for $7? When Euro got rid of Yalda after treating her poorly they lost a lot of business. They began charging $10 initially for threading and went up to $20 yes TWENTY dollars (Charm is $7 for eyebrows) That was GREED! Luxe/Euro tried to talk me into waxing when Yalda was gone. I didn't want waxing! They had nothing else to offer. Power shots went down the drain which made my hair feel like silk I must say, no time to do any other conditioners because their newly licensed girl who I allowed to blow out my hair wayyyyy before she was ever licensed "just didn't have time" then something is very wrong. So farewell Euro Style/Luxe. I got tired of a lot of the drama that went on with one of the male stylists too. He forgot the days he sat there with no clients waiting for a phone call to book one. My daughter was one he did have and when he became more popular finally he couldnt give her an appt for 2 to 3 weeks. He forgot who his old clients were and didnt have time to run around like an immature child with a facial product on screaming. (That was some of the silly drama) Good luck Euro Style, you took plenty of my money, raised my prices 3x in a row after you moved in a matter of a few months, did inferior work and forgot how to treat clientèle. Charm isnt fancy but they know how to treat people. They know how to do hair and the do KNOW how to thread with 4 to 6 threaders on at any given time. Be prepared to wait and if you need hair services of all types use Armela, she rocks! I have paid double to triple what she charges and never had better styling done. (AND she gets you in there as quickly as possible, sometimes same day and will stay until later hrs if needed) Unlike Euro that closed THREE days a week, open W TH F SAT??? Closed 3 days a week because they voted on it? Sighhhhhhhh. Another way to lose business. I don't wish anyone bad, I wish the owners the best but maybe they'll learn something from what's being said. Constructive criticism. Best regards Michelle (not afraid to let anyone know my name, they knew my money and children well, sad but we're all at Charm now, happy with the services and kindness we recv. We don't need the decorators services at a salon, I would rather have it at home ;) ) more
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