I wanted to share my last experience with the Issaquah Home Depot. My wife and I opened a line of credit with Home Depot to renovate our kitchen. In an effort to be concise....I will skip the nightmare details and schedule delays.
In July of this year, I stopped in to Home Depot to pay off the credit line ($7740). I received a receipt and went on my way. 5 Days later I received a call from the assistant store manager stating that someone lost my check before it was cashed. After checking with my bank, they informed me that the check was cashed and my account was charged accordingly. I gave a copy of the check to store management and they me they would get back to me with a resolution. I also receive a letter from credit services stating that my account was closed with zero balance and in good standing.
It is now December 27th, 2007. I received a letter from Home Depot credit services stating that I owe them the $7740 balance again and also stated that I should pay via phone or start incurring 22% interest charges. When I asked for the history of the account for documentation purposes they refused, stating that the bank records are for their use only. They did ask me to provide them with copies of my bank statements proving that I did pay.
After getting no where with Home Depot credit services, I went to the Issaquah store and asked for the manager. He was not there and it is store policy not to disclose the store managers working hours. I dealt with the assistant manager (John) and he told me he could not do anything to help. He actually told me I should get and attorney. I honestly cannot believe that I am dealing with this six months later and the store will not give me the contact information or the working hours of Neil Goehri ( Issaquah Store Manager).
After asking someone other than the assistant manager, this employee told me in confidence that the best way to get in touch with the store manager is to call the store everyday at 9am to figure out if he is working. I am amazed at the ineptitude of the store management and the fact that they felt entitled to make charges to a line of credit I closed 6 months ago. Please, do yourself a favor and do not make any major purchase at the Issaquah Home Depot.
Consumer who can't battle a larger corporation