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Sugar Cookies - Review by Tish T | Pallotta's Pastries & Gift

Pallotta's Pastries & Gift


Sugar Cookies 12/16/2007

I have a friend who loves Pallota's sugar cookies. I called them in the morning, a day and a half before I needed the cookies. I asked for cut outs in any type of baby theme. The person who answered the phone asked when I needed them. When I told her the following evening she got very huffy with me like I was supposed to know that they needed more than a day and a half notice to bake 24 sugar cookies. She made me feel stupid. I wasn't asking for 12 dozen so I didn't think it would be a problem if I called in a day and a half early. Needless to say I didn't order them. She told me I would have to take what they had in the case. I did, however, go in and purchase what they had in the case only because my friend loves them so much. Another friend had the same idea as me and went in later that day and the nice person who waited on her told her that they had some duck cut outs in the back. We both showed up at the hospital with the cookies and shared our stories about our experience at Pallotas. Great cookies...rude customer service on service on phone orders...but decent customer service in the store. more
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