I have a friend who loves Pallota's sugar cookies. I called them in the
morning, a day and a half before I needed the cookies. I asked for cut
outs in any type of baby theme. The person who answered the phone
asked when I needed them. When I told her the following evening she
got very huffy with me like I was supposed to know that they needed
more than a day and a half notice to bake 24 sugar cookies. She made
me feel stupid. I wasn't asking for 12 dozen so I didn't think it would be a
problem if I called in a day and a half early. Needless to say I didn't
order them. She told me I would have to take what they had in the case.
I did, however, go in and purchase what they had in the case only
because my friend loves them so much. Another friend had
the same idea as me and went in later that day and the nice person
who waited on her told her that they had some duck cut outs in the back.
We both showed up at the hospital with the cookies and shared our
stories about our experience at Pallotas. Great cookies...rude customer service on
service on phone orders...but decent customer service in the store.