I have a 96 Toyota Camry and someone hit me from the back and needed repair. Called Seattle Toyota and they e-mailed me a list of recommended body shop - they use original Toyota parts, not after market parts. After reading some reviews, I went to 2 of them, one being Seattle Automotive. Tony and his staff were so great. The best were:
1. They handled everything with the insurance company, I didn't have to do a thing. I told them I want original parts from Toyota, and they did it.
2. They have their own rental cars. No mileage limits (well, you have to be reasonable). I don't have to call another car rental company to make another arrangement.
3. Nothing out of my pocket.
Basically I went in unannounced in the morning and got of of there in 30-40 mins with rental car and headed to work. Got my car back in 5 days. What even more surprising, they detailed my car inside and out and made the 96 Camry look new! I also asked Tony about some repairs I want to do and he gave me great options that make sense and save me money.
Thanks Tony! I am very impressed. I don't usually write reviews but I have to give Seattle Automotive this one. I will be back.