I feel I was robbed by Choice Engraving in Pearland.
In short, here is what happened:
-via phone discussed purchase of plaques for 4-6yr old girls softball team.
-they gave a price of $268.00 and told that it would take up to two weeks to complete order
-owner asked me to email her the order and date I needed the plaques by
-less than 48 hrs after sending the order via email I sent a "STOP ORDER" email and left message on the business answering machine because the team coach informed me that changes had been made to the budget and that we were longer able to purchase the plaques. This was on the weekend - they were likely closed, therefore not working on the plaques.
-4 days later I receive a phone call from Choice Engraving saying, "Your order is ready for pick up."
-I returned the call, reminded them of the email and phone message. Their response was, "We don't always check email or messages." Funny, they take orders via email, but never check their inbox?
-I apologized for any inconvenience but told her that I did not feel responsible for order.
-She was very angry, and told me the price was now $498.00!!!! She said the price was increased because she needed to use a larger plaque. SHE NEVER INFORMED ME OF THIS!!!! No one would agree to $500.00 plaques for 4-6 yr olds!!!!!
-I offered to pay her for the brass plates which I believe could be removed from the plaques so that the plaques could be used for another sale.
-She threatened turning me over to collections and taking me to small claims court. I was happy to go to court. I feel I would have won. My hubby did not want to go through the trouble therefore he paid for the plaques!!! Unfortunately had I seen them before he paid for them I could have refused the order because they were not engraved as I had specified on my order!!!!
-Bottom line....Choice Engraving is a very dishonest business. Please do not give them your business!