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Very Disappointing Service - Review by Kenneth K | University Volkswagen

University Volkswagen


Very Disappointing Service 10/30/2007

I purchased a new 2007 Rabbit, along with an accessory rooftop rack which was to be ordered and installed when the license plates arrived. Over the course of the next couple of weeks I made several telephone calls to the dealership inquiring the status of the license plates and the rooftop rack, my only option was to leave messages with various individuals who never returned my calls. Just a few days before the temporary plates were to expire I made several calls in a furious mood to which I did get enough response to acquire the plates and cancel the order for the rooftop rack. I have now owned the car for a couple of months and it is due for an oil change and filter. I called the service department expecting to make an appointment in the next few days. The person scheduling service said they were very backed up and that they were scheduling appointments more than 30 days in the future. I expressed that this was not very good service to which she replied I could come in in a couple of weeks and if I were willing to wait all day they would try and "squeeze me in" I of course am not satisfied with the service after the sale and cannot in any good conscience recommend this dealership. more
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