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VERY BAD CUSTOMER SERVICE - Review by Paulyn K | Kid To Kid

Kid To Kid



I have to say..this never happen to me before but like they say "there is always a first time for averything". I went to the store on 21st just today on my lunch hr to get my son's halloween outfit.I looked around and finally I got what I want.I went to the cashier registrer to pay the items.After I paid I asked the employee if I could return it if there was something bad or even if the size was not the right one for my little one. She just response no that gladly "it is all final sale". I looked at my receipt to see if it was something in there saying this and I notice it says there was a 7 days return policy with receipt and tag. So She responded to me.. no .."it is a final sale". anyways I really liked the outfit and in the top of all it was a brand new one, so I thought I my need to talk with the in store manager. It turns out she was sitting at the front desk, when I asked about a possible return of this item she stated..with a rude attitude: "It is a final sale"..I should have some kind of add saying that so we know before we buy anything..she started talking so fast and din'd let me explaing what happen..any the end I asked if at last I could get a credit store and she stated with a very rude voice.."Not that is not going to be possible..even if you walked out of that door and come back 10 mts later..I wont be returning your money back..I just could belived who bad it is the customer service in this store, a kid store..and then I walked out the store with my purshase made. THis is a very bad experience for a store that relies in us to run business.BAD CUSTOMER SERVICE FOR SURE!! more
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