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Bad experience with Emily - Review by candy T | CITY HAIR



Bad experience with Emily 10/16/2007

I went in just for a haircut at City Hair but was very rudely told that I "can't leave my hair color like that" and that I "shouldn't torture myself". Emily does not know me and I hadn't asked for her opinion. When I explained that I didn't want to do anything with the color for a while, she said "I'm not going to argue with you" in what seemed like an angry tone. She harshly and very quickly washed my hair (no pampering whatsoever), leaving my ear full of shampoo. She cut it very quickly...seemed very eager to be finished. She charged me 45 dollars for the cut (15 dollars more than I was quoted on the phone) and when I asked about parking, she told me that they don't validate parking and asked where I had heard that they did. She offered to sell me validation stickers. When I got home and all of the gel had dried, I realized that one side was much different from the other and that the back was much shorter than the front (I had asked for a slightly shorter back to the cut), so I steeled myself and called back, asking politely for just another 5 minutes to blend the back in with the front. At first she said she was totally booked and couldn't fit me in for 4 days, but she finally just told me to come right back, which I did. When I was waiting for the only other customer in the salon to finish up, I heard Emily offer to give this woman several parking validation stickers. The woman had not asked. The story is long, but suffice it to say that I was treated disrespectfully, was over-charged, and didn't get a very good haircut. I would suggest that this salon is for the young and adventurous. I have reason to believe, from things I saw, heard and experienced that Emily and the owner (whose name I forget, but he was the only other stylist there) are fairly vindictive, catty, very judgmental and hostile toward people who don't share their way of looking at things. It was an awful experience, bordering on abusive. more
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