On Friday August 24 at approximately 3:30 pm, I stopped into the store located in the McKinley Mall area. I was looking for living room furniture for a house I just purchased. During the first 15 minutes I was in the store, more than 3 associates passed me without greeting me or offering to help me - the only way I was able to get any help was by walking through the entire store to the area near the service desk where most of the associates had congregated. When I was finally approached by an associate, the experience was very negative. He introduced himself as Noah and asked what I was looking for - when I explained that I needed living room furniture and that I had already picked out the set I wanted, he just stared at me blankly and did not respond. I started to walk toward the front of the store where the furniture was located and expected him to be following me - but when I turned around about half way through the store, I noticed that he had not moved from the back of the store. I walked over to the furniture and stood near it for 5 minutes while Noah continued to watch from the back of the store - he never made any attempt to come over to where I was standing or try to help. After waiting for 5 minutes more, I started to walk toward the door and noticed he was still watching, not making any attempt to ask me if I needed anything. I ended up leaving the store that day without ordering the furniture although I had every intention of buying it that day when I got to the store and also made this intention clear to Noah when I spoke him. I decided that I would order the furniture online because I loved the furniture but the customer service was so terrible in the store that I will never return to that location. I think that Noah was an awful sales person and was not helpful at all - he completely turned me off from your stores and my business in the future will be limited at best. As I left the store I noticed a couple leaving at the same time discussing the fact that they were not helped by anyone and they could not believe that a company would treat customers this way. I am very disappointed in the lack of service I received at the McKinley Mall store and would expect more from such a reputable local company.
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