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a travesty - Review by drew l | Tenko Teriyaki House

Tenko Teriyaki House


a travesty 8/15/2007

The two stars represent the black eyes I would be thrilled to administer to the management here. My apologies, allow me to rephrase: Please patronize this fine culinary establishment if you enjoy your food with a generous side of "health risk". I do not fear hyperbole... the teriyaki chicken that I ordered off the lunch menu was pinkish/red, with a severe undercooked consistency. My collegue and I politely explained to the young male server, "both our food is really undercooked". Apparently the audacity of such a claim shocked the young man's conscience so much that with a vexed expression he stated quite aggressively, "well, what do you want me to do?" I was so astonished at the dearth of business etiquette possessed by said server that I remained silent for several seconds to gain my composure. I "spoke" with the manager but unfortunately communication entails speaking the same language. His responses were curt, rude and very ambiguous. The gluttons for punishment that we are, we appealed to a third source, the elderly female server. We asked for business cards, the name of the young associate, and a means by which we could contact the owner of the enterprise, all which were denied because she "was new here". Unfortunately, I attended UCI not long ago, and I now work here and I remember you waiting on me on a previous visit. I understand, as several of my kin own and operate eating establishments, that many customers hold unreasonable expectations when dealing with restaurants. But this is quite frankly the more horrid customer service experience I have received in quite some time... and I eat in K-town frequently, mind you. I digress... my point being... if in fact you are privy to unpalletable, risky eating ventures, do so at your own risk. Do yourself a favor and look for an alterative japanese eatery in the irvine area. I concede the prices here are very alluring, but would anyone eat excrement if it were in a blowout sale? I wouldn't... well not twice. Do this establishment a favor and let them feel the results of their incompetence in their pocket book. more
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