I celebrated two weddings with both of my daughters this year. Our first experience with our youngest daughter was wonderful The Bellevue, Washington store was friendly and helpful. The experience with my oldest daughter just four months later has been a nightmare. The wrong dress was ordered and had to be reordered (which worked out because she had ordered her dress in plenty of time), the wrong veil was ordered and when it came in two months before the wedding, we were told she wouldn't get the correct veil until just one week before the wedding. Sure enough, it was the wrong veil too. The manager of the Bellevue, Washington store was rude, wouldn't listen, and denied, denied, denied they had made a mistake. So much for customer service. The Assistant Manager, Kim helped my daughter choose a different veil from the floor. My daughter didn't have the veil she chose for her wedding day, but at least she had a veil. Kim should be the store manager. She was kind and soft spoken, totally customer service oriented. The Manager of the store should take lessons from her. I can't believe how awful the store has become in just a few months. The Regional Manager should fire the Manager of the Bellevue store. After we had problems with them, I read reviews for Demetrios on the web and the Bellevue store's manager was mentioned more than once as being rude and inconsiderate. I agree. When we first went to the store I recommended it to everyone, I thought everyone was so helpful and the store had a great selection. Now I tell everyone who will listen to watch out. They are extremely unreliable and rude. With the exception of Kim.