I was referred to this place some time ago by a friend who was the previous owner of my Mercedes ML 320. I’ve taken my cars to BMW & Mercedes Service of Sherman Oaks ever since, about 4 years now. I’ve always received excellent service - they do good work, and are pretty reliable. For a mechanical shop, they are surprisingly honest. If they tell you that something’s wrong with your car, you can be sure that it is. They are patient with all your questions and guarantee their work. Most of the work done on my Mercedes ML 320 & BMW 325 was routine maintenance; they will recommend repair or replacing parts only when needed. Their prices are fair and reasonable, especially compared to a dealership.
They charge you for the work that need to be done to your car – nothing more, nothing less. Most importantly, the car was ready when they SAID it would be done! I've waited way too long at other places that would promise “first thing in the morning”, and I’d end up with my car 3 days later.
I wouldn't trust anyone else to work on my cars. They are always top rate, honest, friendly and thorough. I haven't had a single negative experience taking my car to this shop, and have sent many of my friends over to BMW & Mercedes Service of Sherman Oaks. All have been completely satisfied with work. I simply wouldn’t go anywhere else.