Poor communication. They even lied to me when they waited for over two weeks to start work on my car. The car took nearly 7 weeks to do a basic repair. Also, I got the car back minus several personal items like some checks and mail (the car was in an accident and was towed to FAR while I was sent by ambulance to the hospital). Then the car leaked the next time it rained...can you believe that they didn't even check that...IN SEATTLE??!! I am still waiting to get reimbursed for thousands of dollars of rental car expenses because it took them so long to fix the car.
You have been warned!