My family and I frequented Red Barn BBQ at least once a week for the last six months. I've catered two events and bought many gift certificates from the restaurant as well. I overlooked Mr. Husband's (the owner) unfriendly demeanor and gruff tone with his staff, and sometimes his customers, until this past week.
After placing a catering order for a Sunday party, I realized at midnight on Saturday that I had forgotten to pick up the food. Although I do not expect Mr. Husbands' to babysit his customers, a call to remind me the food was waiting for pick up would have been a tremendous help.
When I went to talk to Mr. Husbands about the incident the next Monday, I was met by a very unfriendly employee (Mary Brothers) who coldly informed me that the restaurant does not offer any credit on forgotten catering orders. While trying to discuss the matter with Mr. Husbands over the phone, I was yelled at and informed that he cannot possibly call his customers to remind them to pick up orders because he is too busy. No one has ever forgotten an order and he was not going to be "the loser" on this deal while I was "the winner". I was speechless... I did not expect a full refund, simply an amicable way to resolve the situation. Getting yelled at and talked down to as a customer was the last thing I expected.
We did manage to work out a restaurant credit for 50% of the order. I am donating the gift certificates as I do not plan to visit Mr. Husbands' establishment again.