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Bad customer service? Or bilking someone - Review by Tim B | Kelly's Auto Body Bellevue

Kelly's Auto Body Bellevue


Bad customer service? Or bilking someone 6/27/2007

Now, let me be clear. I'm talking about one person, ol' CJ. I might talk about bad customer service, but there's also just something odd about my experience. I won't dump the story on you, but there's a back and forth in which basically: Kelly's said they didn't find parts and dumped the problem flat in MY lap, and another shop found parts online in five minutes. Option 1. Incompetence and bad customer service: ol' CJ isn't that competent at finding parts, and doesn't want to get anything done / solve any problems / has emotional issues. Option 2. Bilk the insurance: With my car being older and all, there's only so much room for tacking 'whoops! we found that that 8 mph collision caused major structural damage...' charges on the back end. I don't know if it's a companywide issue or one boob. more
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