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"There's Nothing I Can Do" - Review by P. P | Rick's Cleaners

Rick's Cleaners


"There's Nothing I Can Do" 6/25/2007

"There's Nothing I Can Do". That is the ONLY response, repeated over and over again, I could get from an employee and her manager of Rick's in Georgetown. My problem was a ruined shirt, one they'd previously laundered a number of times. The issue appeared to be that it was laundered with another item that ran its dye over my shirt. But, "There's Nothing I Can Do" was the only response until finally the manager indicated that I'd had the shirt laundered too many times causing it to run all over itself (it wasn't the same color). So now of course it's not Rick's fault, it's my fault. I wonder what the critical number of Rick's application of laundering a shirt constitutes the cut off figure for no-more-laundering-of-an-item-or-the-dye-will run Go figure. Still, "There's Nothing I Can Do". I guess that mantra is part of their training to be used in all cases regarding Customer Service; a valid assumption since any human being with an IQ at least equal to their age would be able to deal with customer complaints in a more reasonable fashion. They weren't even willing to reimburse the amount they charged me to ruin my shirt. more
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