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Not the customer service I expected - Review by Heather B | Gene Juarez Salons & Spas

Gene Juarez Salons & Spas


Not the customer service I expected 6/13/2007

I originally went the Gene Juarez at the Alderwood Mall just before Christmas to get a new style. I asked the receptionist for a stylist that is ok working with someone who isn't into a lot of product and who has a lifestyle in need of a wash n' go do. She assured me she had someone. When I was sat in the chair to start the process, the stylist was listening absently while nodding and looking at people walking by. I asked her to indicate that she understood what I wanted, she did an ok job reiterating Then the cut started, unfortunately after the first cut I was stuck. She hadn't listened and began doing what she wanted and left me with a style and shape that in order to look decent requires product, blow drying and flat ironing. There are other requirements I had that she completely blew off. They then unnecessarily told me that she was not the person they had intended me to see and she was actually a more expensive stylist than I had been quoted. They then quite rudely told me that they weren't going to charge me the higher price and that I was lucky to be getting such a deal. In good customer service this fact would not have been addressed with me as it was their mistake that I need not know about. Charge me the quoted price, eat the difference in private and move on. All in all I was very disappointed that I received such service at such a business. more
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