I went in for a trim and to also get a conditioning treatment done on my hair. I was told by the receptionist that a trim would not cost nearly as much as a hair cut, but when I left I was charged the haircut price. I also went in to have a conditioning treatment done on my hair. From previous experiences in getting one of these done, it takes about 20 mins to 30 mins to finish. When the girl was done washing my hair, she sprayed something in my hair and then rinsed it out; said that was the conditioner, not at all what the Kerastase website said it would be; no massage and she didn't even section it off. If that was the conditioning treatment, I have to say it was not worth the 40 bucks. Next, she proceeded to take me to her station to get my trim. I have to say, it was not worth the price they charged and I feel that I was cheated. I did not receive the conditioning treatment that I ended up paying for. will NEVER go there again. It is way over priced and I was cheated.