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Baillo's Customer - Review by Elizabeth G | Baillio's Electronics & Appliance Connection

Baillio's Electronics & Appliance Connection

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Baillo's Customer 6/10/2007

Over a year ago, my husband and I purchased a Sony 52" tv with the extended warranty. In January, we noticed a great deal of red and shadowing on the picture we were receiving. We called Baillo's and explained the situation, and the service dept indicated they would send someone to look at it. Since we live in Chama, we understood it would take a couple of weeks for someone to get here. Once the person arrived, he looked at it and stated he needed another piece of equipment (of course, he didn't have it then), and he would return on another date. The next date was about 6 weeks later. Another person arrived, and stated he could not fix it and that we would be able to get another television set (a loner) while they fixed ours. Well, we waited another 6 weeks for the loner, all this time, we were watching a very terrible screen....blurry, red, and shadowy. After three, almost four months, we received a loner, and the service personnel took our Sony. The person delivering the loner did not leave a remote control device nor did he offer any definite plan for fixing our Sony. The lonerhas a hole in the speaker area, and it is sitting on our coffee table. It is not the nicest piece of furniture in our home, and I'm disgusted with the manner in which we have been treated, especially in assuming we would be happy with this set. It is June 9, 2007, and we still have the loner, but no one from Baillo's has contacted us to let us know the status of our Sony. Our first contact with Baillo's was in late January or early February, and we are still waiting for service!!! Isn't fivemonths enough?? Shouldn't the problem be settled now? If we spent additional money on an extended warranty, we want the full benefits of this service. I demand a replacement for the same amount of money we spent on the Sony. Enough is enough....we are tired of waiting for service that we deserve. We will never buy anything from Baillo's again, and we will make sure all our family members and friends know what happened to us. We will recommend they buy their appliances and electronic equipment somewhere else. Elizabeth and Frank Garcia Chama, NM more
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