I recently wrote a postiive review on McCrays. I've been taking my daycare there for years. You can imagine my surprise at the experience we had this weekend with our Halloween party.
In June, a friend booked a party date with the farm for Oct.28,2007. The time slots were all open so we chose 3-5. We booked a hayride to the pumpkin patch, a meal for 30 children and food cones to feed the animals. We also paid a small fee of $25.00 to rent the party room for our group of 30 children and 24 adults.
I called and confirmed our date and time and to give a final count of people attending one week in advance. I was told by an employee that everything was all set and we could arrive early to decorate the room.
Upon arrival to decorate, we learned that the employees not only double booked the party room, but triple booked the room for our time! When we spoke to an employee about our party, we had to wait 20 minutes to be waited on, then she was very sarcastic and rude. After asking for a manager, she decided to treat us a little better. We then tried to work out a solution with the owner. He offered to put picnic tables outside, but it was cold and windy. He also offered us the use of their old sugar house which was cold, smelled like manure and very dirty. It was also used for storage and there was not enough room for a party of 50+ people! The owner did refund our $25.00 room rental but we were still in a bind for our group function. The owner had to ask one party to leave early, one party to move outside and the other party to take their hayride early so we could set up for our party.
Our group arrived at 3:00. They had to stand outside in the cold because there was no room to stand inside and wait 30 min. for a wagon to take them to the pumpkin patch! The wagon we booked was not ready and they had to attach two wagons together to fit our group that took another 15 minutes. While this was going on, the other party was finishing up and we had to sweep the filthy floors, wipe down the 4 Yes I said 4 picnic tables and decorate before the group returned. We were literally putting table cloths on the tables as our group walked in from the hayride. Keep in mind, the floors were down right disgusting! There was stuck on food everywhere, the tables were filthy, and the counter space was also dirty. We had to ask employees for brooms, dishrags and trashbags so WE could clean up!
The food was not ready for us as requested; When they finally brought it out, the hot dogs were stacked on a platter and we had to plate them up ourselves. There were flies all over the food, and we had to go to the freezers to get our drinks ourselves also.
Overall, the children had a great time. I wanted to write this because I have always been a fan of McCray's farm. Honestly, they tried to work with us, but there is not much you can do with three parties booked for one room of 4 tables and the creamery is staffed with young teenagers. I wanted to give my experience so you wouldn't make the same mistake we did. When going by yourself for a hayride, the experience is great, but for a party-NO WAY!!