I recently brought in my Jetta for an oil change and dropped the car off at 8AM in the morning, and things were going smoothly and there were no problems. I took advantage of their shuttle and got dropped off at work in hopes of picking up my car later that afternoon. I had called into UW VW at 4pm and was told that the oil change had not yet been performed and they rudely told me that they wouldn't be able to get it out until 6:30 or so (mind you there was no one there when I picked it up). First of all, it shouldn't take longer than 30 mins to change the oil and if you plan to be in business then you should make all of your reps or provide some kind of customer service class.
Another time when I had called in to get a quote for a sunroof glass replacement, the young lady at VW quoted me a price of $1,600 (glass/labor). I was assumed that was the going rate until I called Chaplins in bellevue to get a quote and they had quoted me a price of $50 for labor and $520 for the glass. I was shocked that there were two different prices so I called back to University and reiterated on what I needed done on my car and inquired whether or not both dealerships should have their own prices or if they just made up a number and she had to double check and came back on the phone and rudely replied "well there price is cheaper so just go there" and hung up.
I personally wouldn't take my car to this dealership due to their lack of customer service and unknowledgeable staff but I'm stuck since its convenient. I'll think otherwise next time something is wrong with my car and drive across the bridge to Chaplins VW for better service and piece of mind!