My husband and I had a patio built for our home. The concrete looked great, the problem is they made an error with the color and it has been a nightmare trying to get fixed. They keep promising us they will show up and never do, obviously our job isn't big enough for them to be concerned with. Only the big jobs get all the attention. Obviously and I quote "they have so much business". I am very disappointed with the service I have received. We have made several attempts to have the problem corrected with no satisfactory results. They don't keep promises they make. We have waited 3 days in a row for them to show up and they didn't - wouldn't even call us back to let us know they weren't going to make it. I have grown up with construction all my life and I understand weather conditions, but I also understand basic customer service. Which they don't have. Jay will promise you customer service but never deliver. I should have trusted my gut and not paid them until I saw the finished product to my satisfaction. All Jay was concerned about is getting the check, and not making sure the job was finished correctly. If he paid as much attention to completing the job as he did collecting the money I would be happy and we would have a result that is satisfactory. So anyone considering hiring them, I would advise against it and go somewhere else!!
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