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Ruined My Sweaters! Lousy Customer Service. - Review by Katherine K | Rick's Cleaners

Rick's Cleaners


Ruined My Sweaters! Lousy Customer Service. 3/23/2007

Ruined two new sweaters; a cashmere and wool sweater gotten in NOV and DEC. When I took the clothes out of the bag and tried on the wool sweater the neckline was stretched all out of shape and there was a small hole in the back of the sweater. The cashmere sweater had similar smaller holes in one sleeve. I had had a wool sweater cleaned there previously without a problem. When I took the sweaters back and complained they could've cared less - I requested a ticket for them and indicated that the items were a wool and cashmere sweater. They wanted to know how long I had them, how much I paid and how many times I wore them - the counter person had to call someone because they couldn't find the forms. After leaving the sweaters for a week I stopped in again and they told me to call Barbara in Customer Service. She did not return my calls (even though her message says she would call back right away) until I told her that it had been 3 weeks and if I did not hear from her promptly I was going to call Fox 7 on Your Side. I then got a message that said to go to the 620 store to pick up my sweaters and the paperwork - I just did and the paper attached to the sweaters said the holes were caused by moths! If I want to I can pay $25.00 to have them analyzed - if not moth holes they will then do something. I told them that was not satisfactory and got a big lecture about having my house checked for moths - and that moths don't fly - you can't see them she said. I am so exasperated with these people who wouldn't know customer service if it bit 'em on the nose! I guess I'm out $120.00 bucks on sweaters and am very glad I did not take my daughter's wedding gown, my dress and a bridesmaid dress there to be cleaned. Thank you for allowing me to spread the word. more
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