Kevin C was punctual at the scheduled appointment time. He evaluated our water heater problem and determined the heater did not need replacement but that the pressure relief valve was faulty and had caused the leak and filling of drain pan. Kevin also checked to ensure our water pressure was correct and the restrictor value was functioning correctly. He suggested we replace the faulty relief valve and add an auxillary tank that our hot water heater tank did not have but should have had. He provided us with options and costs, we agreed, signed the necessary paperwork and Kevin efficiently completed the repair and modifications. He then checked to make sure everything was working correctly, thoroughly cleaned up his work area and provided us with the necessary instructional paperwork and copies of our bill and receipt. He left us his company card and indicated if any questions arose, to feel free to call. We were extremely satisfied with our experience with Kevin; his knowledge and competence was obvious, the quality of his work was excellent, he took the time to diagnose the problem which turned out to not require the complete replacement of the hot water heater tank as we had initially thought and the price of the parts and labor seemed very fair. Kevin is an excellent representative of Fast Water Heater Co. as was Gus whom I spoke with in arranging the service call. You can count on our continued association with your business in the future should we need any water heater-related services! Thanks again, John Robinson.