I encountered a verbally abusive spin instructor at the new Gold's gym on Bandera and 1604. As I entered her class to warm up for the following class she made it well known that I was interrupting her class. After I told her that I would discuss her inconvenience with mgmt she continued to be confrontational after her class even though I told her that I had nothing further to say to her. As she walked away in front of other customers she called me an A**hole. The manager made excuses for her behavior and proceeded to tell me about the spin class rules. At no point was there any consideration to what is convenient to the paying customer and at no point did he state how this issue would be resolved. Clearly the customer is not priority here. I would never recommend this gym.
more