They know me, my dogs and cat by name. The girls on the phones are always very concerned when I am making an appointment when any of my pets are sick. Everyone in the office comes out to give treats to my dogs tons of treats and love. Both my dogs nearly pull me up the stairs to the office cause they love it there so much. All the vets are also very nice and try their best to make it a good experience for my dogs and scared cat. They have also been great with giving me all sorts of treatment options and have given referrals for specialist when necessary.