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TWO bad experiences - Review by Ting M | I 20 ANIMAL MEDICAL CTR


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TWO bad experiences 2/11/2007

I have been here about three times..and I liked this place because it was convenient and open 24 hours. They're a little bit pricey but I'll admit I think the veterinarians here are nice and knowledgeable but because of their poor service I am definitely NOT coming back here again. I can find lower prices and the same quality of vets elsewhere. I took my cat there last week and arrived there just before 1 PM. I asked for her vaccinations to be done and a bath. They told me it would take a few hours and would call me when they were finished. But by 6:30 PM they still hadn't called. I call them and they tell me she hasn't had her vaccinations or her bath yet. Their explanation was..there are two sides of the hospital and they somehow forgot about her. They offered to reschedule the bath for free.. When I told them that I don't have the time to run back and forth since I'm a full time student plus I work everyday, they told me the best they could do was get her done by 9! I regret agreeing to that offer because I would have been much happier spending my money somewhere else. My poor cat had to sit in a cage for 5 hours because of them. All in all it took them more than 8 hours to finish her vaccinations and a bath when it shouldv'e taken only a "few". I also went there in November of 2006 and paid with my credit card. They call me in February saying the transaction wasn't processed and I'll need to be billed again. When I went up there, I was told one of the technicians accidentally delete all the transactions for that day. It does not take three months to notify me of this..especially since it was a human error. Sorry but that is their loss and I am not going to pay them back especially after all the mistakes they've made with me. more
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