I'll consider the source Amy. We found Statewide's appointment to be longer than expected, however, re-doing our entire home's windows should take time. It's our investment! The pricing was pretty much in the middle to middle-high but with the investment grade windows and 40% energy savings; we found them to be cheaper for our monthly budget. Don't even get me started on their warranties. Everybody's warranty had exclusions for normal wear and tear, natural weathering, etc.. If I break one of my windows, for whatever reason, free replacement, for life, and it's transferable.
I could go on about the BBB but just call like my wife and I did. 15,000 installs in 3 years with 34 complaints. What's the percentage on that for a home-improvement company?