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Not the choice for repair work. - Review by Mark J | Elliott Tire & Service Center

Elliott Tire & Service Center

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Not the choice for repair work. 12/22/2006

My car was towed by AAA to Elliott Tire in Ballard as it was the closest open repair shop (on a Saturday) to where the in-tank fuel pump failed. Rather than the car being seen on Monday morning (as promised,) it wasn't in the shop until closing on Monday afternoon. Their labor estimate for a fuel pump replacement was three hours more than "book," (the estimation guide for repairs,) due to "the condition of the vehicle." As I was 180 miles away, and they knew it, I had no option but to accept. Labor rates at Elliott Tire are comparable, if not equal to, any dealer without the brand specific technician training. Parts costs for my repair were higher than the dealer and substantially more, almost double, the "street price" from a local NAPA auto parts store (source for many independent shops.) Everything removed to accomplish the repair was deemed "in need of replacement," and the parts I did authorize were replaced with the more expensive of several options available to them (10 year old car.) No less expensive parts options were offered. The president of the company, (after I complained directly to him via e-mail,) did knock two hours off the labor charge to be more in line with local competitor's estimates (he called for them.) However, an off-hand comment made by him on the phone sticks in my mind. To paraphrase, "If my technicians beat the labor estimate in terms of the time it takes to do a job, I consider the estimate as the charged amount." Apparently an estimate is actually the lowest price possible at Elliott Tire. Take your car to a dealer or a reputable "service only" shop for repairs. Buy tires and wheels here, if you're still so inclined... more
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