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Slow, Dishonest, Expensive, Poor Record Keeping - Review by Artie W | Furrin Auto

Furrin Auto


Slow, Dishonest, Expensive, Poor Record Keeping 12/19/2006

Due to the limited number of auto repair shops that service volkswagens in Tallahassee, I decided to take my car to Furrin Auto. At first they seemed friendly, honest, and professional. This review covers several trips to Furrin over the span of a year and a half. Each time I took my car to Furrin for an oil change, I ended up "needing" several addition repairs. Over time these repairs became very costly. But I gave Furrin the benefit of the doubt and continued to go there. Then I needed a fairly major repair. They gave me a time estimate of about five days. The repairs took over 30 days. Several weeks later, the car needed another fairly major repair. This also took over 30 days to complete. After two fairly negative experiences with Furrin, I decided to take my car to the dealership for the final repair. The dealer was backed up for about a week, so I decided to give Furrin one more chance. Like Deja vu, the repair took over 30 days to complete. Since then, I have avoided Furrin and taken my car elsewhere. In need of an oil change, I decided to try Furrin once more. I dropped the car off for an oil change and before I could get home, they called me and told me that the check used to pay for the last repair (over $4000) has not cleared. The check had indeed cleared about 9 months ago. I returned to Furrin to pick up my car, but they refused to release the car until the bill was paid (for the second time). I tried to have my bank call Furrin, but their phone lines were out of service. After about an hour in the repair shop, I managed to convince them, with the help of the bank, that the check had cleared and that they should release my car. I have given Furrin several chances, but I will never return there. Please do not make the same mistake. Take your car elsewhere. more
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