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Mixed experiences with Windows Doors and More - Review by Ronan S | Windows Doors & More Inc

Windows Doors & More Inc


Mixed experiences with Windows Doors and More 3/9/2007

We ordered windows for a full house remodel with Windows Doors and More. It was a large order (20 + windows ) resulting in a reasonable amount of business for the company. Overall Windows, Doors and More seem honest and carry some high quality product ranges. However when they make mistakes, our experience is that they hide behind any fine print in their contract to leave the home owner / contractor to clean up the mess. First all all of our windows were delivered (apart from some ordering mistakes) within the time frame specified and were, in most cases, of the quality expected (Lowen Windows). The first issue is that when we ordered our windows we were shown the order to confirm and asked to sign it. When the windows arrived, three windows were not as specified verbally to the salesman. He claimed that we signed off on the order which sure enough contained an incorrect ordering code. Unless you are familiar with the ordering codes or get the salesman to walk you through the ordering codes to verify, you have no guarantee that what you will get corresponds with what you think you're ordering. Windows, Doors and More will not stand by your verbal order, only what is specified in the ordering codes. Ultimately we had to take the hit on $2000 of incorrect windows either changing our design or discarding them. We were also double billed for some windows.Windows, Doors and More rectified this but only after several calls to their billing department, calls to our bank manager etc. I don't think there was any deliberate dishonesty here but overall the experience was not one we would recommend. The windows themselves were of mixed quality (for a solid fir wood product) - hardware misaligned, thin facing strips used instead of solid strips on a key part of the window frame. It is hard to see these window frames lasting 2 years nevermind 20 unless we replace the strip. Not the fault of Windows, Doors and More perhaps but we were sold the windows as wood windows. Manufacturer has responded much better than Windows, Doors and More. more
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