The play area is very small, dogs are cramped and clearly not supervised with care. Old dogs appeared stressed and employee was clueless as to the levels of stress some of the dogs were presenting.
They will not offer a tour, it's all window dressing and behind the scenes is almost secret. I would not board my dog anywhere that would not allow me to tour, anytime, not just designated hour of a day. Which I don't believe that is even offered.