I have visited these stores across the Metroplex and it has been my experience that they have very good merchandise, the store is clean, their prices are fair and negotiable and their staff is pleasant and anxious to help. I recently purchased something from the local store. Unfortunately, I had to return it; but, the manager was more than gracious. I trust the items I buy there and I trust management to stand behind them. What more could you ask? I've bought TVs, boom boxes, serger, ladder, tools, CDs, tapes, computer, microwaves and more! Many of their items are brand new! (One caveat... when returning an item you've paid for with a debit or credit card, be sure to ask how long it will take to get your refund. I returned an item ($150) that I paid for with a debit card. The store was immediately credited; however, the corporate office (which is in Ft. Worth) initially told me I would have to wait 9 days for a refund. Guess what? When I complained, they issued my refund immediately! I understand the need for the wait if it is a credit card purchase; but, a debit card, as I said, is instant. I believe there was just some confusion. TRUST THEM! They want to change the pawn shop image.