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We hope to put this to rest. - Review by Deb R | A Royal Treatment

A Royal Treatment


We hope to put this to rest. 11/21/2006

So sorry to see this review site has gotten so out of control.And Tina, we are so sorry to have offended you. We were told by what we considered a very reliable source that the review was indeed written by an employee,who had written another one. We do remember your dilemma, please understand that without the gift certificate that was mailed to you, we had no proof of your payment. It's just like a gift card, anyone can use it.We wanted to refund your money, but you refused to give use your credit card number. We do have saunas, but you also refused to get the body wrap, and only saw a small portion of our "Day Spa", which I think you are confusing with a "Destination Spa'".Day Spas are smaller, more personal , destination spas are usually frequented by travelers looking for several days of luxury,usually with a hotel stay and meals. This confusion and the fact that many people still do not understand that a gift certificate is a form of payment, has been an on going problem in the "Day Spa " industry.We welcome your feedback, Tina, and your Partner's, Michelle, to help us "fix" some of these problems, and hope that in the future, all that negative energy could be used for a greater cause. more
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