They get 1 start ONLY because the carpets looked good when complete, otherwise it would have been 0/5. My wife and I purchased a Groupon for 3 rooms for $59, we made an appointment and the company showed on the scheduled day. I also clarified on the phone that the $59 Groupon would cover our 3 rooms with no hidden fees/services. However, once they arrived the attempted to explain to my wife 'how Groupon works'. They stated that "Groupon is just a purchased discount, we don't see that money. You have to pay us for a service". They went on to state that we had extremely soiled and stained carpet and needed to charge more. My wife (with similar habits to the character Monica from 'Friends') agreed that the carpet was dirty, but not extremely soiled. They continued to argue with her and tell her that "since she lived in the house, she doesn't see it/notice it anymore" and that our carpets were "covered" in stains. My wife then stated that she just wanted the 'basic' cleaning, they didn't need to use stronger, 'deeper-cleaning' chemicals and she'd be happy with the results. She asked them to clean as if it were a 'normal' carpet. This still wasn't good enough. Finally, my wife relented and agreed to pay their up-charge. When she started to make out the check for the extra $45 to 'Sunshine Carpet', the gentlemen corrected her and had her make it out to 'Steve'. He even crossed out the name of the company on the invoice and wrote in hand 'Steve'. To add insult to injury, they wore their shoes (without booties) throughout the house and hooked up to and continuously ran our water (other companies we've used bring their own water-source). If you like being talked down to, arguing, and getting ripped off, Sunshine is your kind of place.
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