JavaScript is not enabled.
Sumter Dodge - Review by Jason V | Sumter Chrysler Jeep Dodge Inc

Sumter Chrysler Jeep Dodge Inc


Sumter Dodge 9/28/2006

Do not bring your business here. I purchased a used vehicle from them (It was an Acura which may have been part of the problem). When I received the vehicle, the rear lights and dash lights did not work which was part of a major electrical problem. A dome light can be overlooked but EVERYTHING in the dash and an ENTIRE rear set of lights? Someone signed off without doing full quality control checking on the vehicle. When notified, I was initially told that I would have to pay for the repair even though I picked up the vehicle that way since it was not on an IOU. I'm not sure how I would have been able to screw up so much in less than eight hours. I had traded in my old car with them so when the Acura was to be left off, I was without a car. This process took nearly a month with several trips back and forth to them for troubleshooting and installing the wrong parts (all of which I was initially billed for). Additionally, they had gone back and forth to Acura in Colmbia for assistance. They finally provided me with 2 rental cars over the course of the time, each with not enough gas to get the gas station (thank God for downhill and neutral). When Acura in Columbia found the right part, Dodge refused to pay the extra cost for overnight shipping even though this had gone on so long I had made my first payment on the car. My salesman would not return my calls and the maintenance manager wouldn't come to the phone when I called for status. When I spoke to the General Manager about the problem, he told me I was lucky that they finally agreed to even pay for this and shouldn't be complaining. I will never again go to them for anything, new or used and make it a point to warn everyone of the poor customer service I received. To boot, they had the nerve to send me a customer satisfaction survey in the mail which they received back - in pieces after a paper shredder went to work on it. The absolute WORST buying experience of my life. more
30% OFF all yearly plans
Use YEAR at checkout. Expires 3/31/2018