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Dell has TERRIBLE service - Review by Gregory R | DELL


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Dell has TERRIBLE service 9/6/2006

I will try to put into words the terrible customer service that Dell gives their customers and warn everyone that they do NOT want to ever try dealing with Dell. After over 6 weeks from ordering my laptop from Dell I still do not have a working system. Yes, 6 weeks! I am finally giving up and shipping this system back to Dell for a refund. The laptop did not work out of the box, from the very first time the on button was pressed, it was defective. Dell did finally decide that they needed to replace the laptop and I waited... and waited... and waited! Every call into Dell met the same response: "Your laptop will be shipping shortly it just needs to follow the process". After this it changed to "there has been a short delay but you should get it in 2-3 days". That never did occur the 1st, 2nd or 3rd time they told me this. A word to anyone that does decide or does not have a choice but to work with Dell is this - USE CAUTION! After receiving my defective laptop and dealing with their "technical support" people for a month I am told that they will be replacing my system with a refurbished unit - they did not tell me this up front - I had to demand to know if it was new or a refurb - that's when I demanded my money back. The other thing that is not available is any type of physical address or direct line of communication to anyone outside of the typical call center flunky that cannot provide anything but apologies for bad service. I know this turned into a bit of a rant but I really hope to prevent anyone else from having to go through the headache and hassle that this has caused me!! more
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