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Really poor customer service !! - Review by Tom G | Salon Tru Inc

Salon Tru Inc

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Really poor customer service !! 11/23/2012

We have been to the salon before and we loved our stylist ! She was great and was very receptive to our requests. Unfortunately she moved recently to a different salon in Birmingham. We still decided to stick with the salon. We had scheduled and confirmed an appointment for my wife's hair cut. This was imperative to be done that day as she had a job interview in 2 days. I was going to pick my wife up and bring her to the salon. As I was to leave my work a few minutes late, I asked my wife to call and let them know that she will be running a few minutes behind. The lady at the desk said that she did not think it was going to be possible to do it. I then spoke to the lady myself and told her why it is important. I told her that they should not make a big deal out of this as we have been there early the other appointments and have had to wait for half an hour to an hour. She said that there is nothing she can do. I told the lady that thisi is extremely unprofessional especially because sometimes delays are possible and can happen on either side. She then started saying that I was unprofessional to miss the appointment, C'mon, gimme a break !!! We reached only 5 minutes late !!!! And they cancelled our appointment !! The stylist (Rebecca) came out and said she cannot do anything about it and all her appointments are double booked. I was very surprised with this. How can u confirm an appointment, and then crucify your customer because they are 5 minutes late. I am a physician and I see my patients even when they are 30 minutes to an hour late. I always think that if they never had to make it, they would never have come ! The fact that they tried makes me want to help them in anyway I can. I don't think that this attitude is going to take this salon far. That desk girl needs to get some serious training in hospitality and customer service. If you cannot do the job, let someone else do it for you ! We have been pretty let down by this salon especially because 1) They confirm you more
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