I signed an agreement for the plan, and the next day a technician arrived and installed the alarm. He then made sure I understood how to arm and disarm the system. I was also given easy to follow step-by-step instructions and a video. They do want to make sure you understand the system. They want to avoid 'false' alarms, and you are only allowed three a year, before they won't monitor you anymore. Seems false alarms cost money and police time.
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