When my fiance and I purchased a bed from their factory showroom, we had a pretty good experience. The price was pretty good, the salesman/maker was friendly (oddly enough, he was leaving after that weekend).
Unfortunately, there were complications with my new apartment and I had to reschedule delivery. I knew Everrest was going to move in a few days so I tried to see if we could compromise on the delivery time so that we wouldn't go a week without a bed or leave it out in the hallway all day (his brilliant ideas).
When I tried to see if there was another viable option, the person I spoke with (turned out to be the owner) suddenly became mean and irate, said they weren't going to do it "my way", hung up and effectively canceled our order. If you check out their Better Business Bureau record, you'll see that I'm not the only one with this experience.
You may give them less money than other places, but you'll end up demanding it back the way they do business.